Frequently asked questions
The chauffeur monitors your flight status in real time and will adjust the pickup time accordingly. If you anticipate a delay or early arrival, simply notify us via the booking platform or contact the driver directly, and we’ll coordinate the meeting point to ensure a smooth pickup.
The driver will wait in the arrivals hall, holding a clear sign with your name or the vehicle details. If you’re unsure where to find them, look for the dedicated transfer area or the information desk—our staff will guide you to the chauffeur’s meeting point.
Yes, pets are welcome on our transfers. We kindly ask that you inform us in advance when booking, so we can prepare the vehicle accordingly and ensure a comfortable ride for both you and your pet.
Absolutely. The chauffeur remains at your destination to help with your luggage and provide any local information you may need, so you can transition from the airport to your final location with ease.
All transfers are conducted in premium vehicles equipped with leather seats, climate control, charging points, and bottled water. Vehicles are clean, non‑smoking, and fitted with winter equipment when necessary.
Yes, you can ask for a different route or a short stop along the way. Please let us know your preference when you book, or contact your driver directly via the phone number or email we provide in the confirmation. We’ll adjust the itinerary to meet your needs while staying within the overall service scope.
You only need to show your flight confirmation or booking reference, which will be listed in the email we send you. If requested, a government-issued photo ID (e.g., passport or ID card) is sufficient. No other documents are required for the pick‑up.
The driver’s contact details are included in the confirmation email. You can call or text them at any time during the trip. If you prefer, we also offer an in‑app chat feature that allows real‑time messaging with the driver for any questions or changes.
Yes, our premium vehicles are equipped with a spacious trunk and an additional luggage compartment, and they are designed to accommodate strollers. Please inform us in advance if you will be traveling with a stroller or unusually large luggage, so we can ensure the vehicle meets your needs.
Simply notify the driver or our support team as soon as you know about the change. We will adjust the pick‑up or drop‑off time accordingly to make sure you’re picked up or dropped off at the agreed location without any inconvenience.
Yes. If your flight is delayed or you miss it, simply notify us as soon as possible. We will adjust the pickup time and remain available to pick you up at the airport, so you won’t need to change your plans.
While not mandatory, providing your flight number helps our driver track your arrival in real‑time and ensures a smoother pickup.
Absolutely. You can book a return trip to Geneva using the same secure booking form or by contacting us directly. The process is identical to the outbound transfer.
All premium vehicles include power‑charging points for phones, laptops or tablets. Some vehicles also offer in‑car Wi‑Fi, which can be requested when you place your booking.
Yes. During booking you can choose from our selection of vehicles—sedans, SUVs, or luxury cars—based on your preference and luggage needs.
Yes, we have vehicles equipped for wheelchair access; please inform us during booking.
Yes, we can provide a child seat if requested at booking.
Contact our support or the driver via the phone number in the confirmation; we can adjust the itinerary within the same service.
All drivers are licensed professional chauffeurs with valid permits, background checks, and safety training.
Drivers undergo regular training, vehicles are inspected, GPS monitoring is in place, and a 24/7 support line is available.
Yes, the driver will remain at the agreed pickup point until you arrive, ensuring you are not left waiting.
Absolutely. If you have a preference for a toll‑free route, simply let us know when you book or contact the driver before departure and we’ll plan accordingly.
Inform the driver or our support team as soon as the change is confirmed. The driver will adjust the pickup location to the new terminal and you will still be met in the arrivals area.
Yes, you can request a short stop on the route. Provide the hotel details when booking or contact the driver directly; we’ll incorporate the stop into the itinerary while maintaining the overall service scope.
All of our chauffeurs are multilingual professionals and are happy to communicate in the language most comfortable for you.
