Frequently asked questions
Find answers to the most common questions about booking, paying for and travelling with Geneva Chauffeur Service.
Why choose Geneva Chauffeur Service?
We are a Geneva-based chauffeur company with its own Mercedes-Benz vehicles and professional, discreet chauffeurs. The price is fixed and shown before you pay, the fleet runs from the E-Class to the Sprinter, and we are available 24 hours a day.
How does booking and pricing work?
Enter your pick-up, destination, date and time in the booking form. The fixed price in Swiss francs, VAT included, appears instantly for each vehicle. You choose, pay online and receive your confirmation by email. A return trip is 10% cheaper on the return leg.
How far in advance should I book?
Online bookings are open until 12 hours before pick-up. For shorter notice, call or message us on WhatsApp at +41 78 871 71 33: we are reachable 24 hours a day and will confirm what is possible. During the ski season, from December to March, we recommend booking as early as you can.
Is the price really fixed?
Yes. The price shown when you book is the price you pay, VAT included. The only extras are those described in our terms: waiting time beyond the free period, and additional kilometres on hourly bookings. At the airport, the first 60 minutes of waiting after the agreed pick-up time are free, which covers most flight delays.
How can I pay?
Online by credit card, Apple Pay or Google Pay, through our secure payment partner Stripe. Companies can enter their billing details in the booking form to receive an invoice.
What is your cancellation policy?
Cancellation is free up to 48 hours before the service for the E-Class, S-Class and V-Class, and up to 7 days before the transfer or hourly hire for the Sprinter. For the Maybach, conditions are confirmed in the quotation. After these deadlines the booking remains payable.
Can I change my booking?
Yes. Contact us by email, phone or WhatsApp. A change is valid once we confirm it by email, and any additional cost resulting from the change is quoted to you.
How does the pick-up at Geneva Airport work?
Your chauffeur waits for you in the arrivals hall with a sign bearing your name and helps with your luggage. When you book, give us your flight number and tell us whether you arrive in the Swiss or the French sector of the airport.
What happens if my flight is delayed?
We follow your flight and adjust the pick-up time to the actual arrival, at no extra charge. Waiting time is free for the first 60 minutes after the agreed pick-up time at the airport. If your flight is cancelled, please let us know as soon as possible.
Are you available 24 hours a day?
Yes. We operate every day of the week, day and night, including early-morning departures, late arrivals, weekends and public holidays.
Which vehicles can I choose?
The Mercedes-Benz E-Class takes up to 3 passengers and 3 bags, and the S-Class up to 3 passengers and 2 bags. The V-Class takes up to 7 passengers and 10 bags, which suits families and ski groups. The Sprinter carries up to 19 passengers and 20 bags, and the Mercedes-Maybach seats up to 3 passengers; both are priced on request.
Can you carry skis and a lot of luggage?
Yes. For ski trips we recommend the V-Class. Tell us in the booking form how many bags and skis or snowboards you bring, and we will offer the vehicles that fit.
Do you provide child seats?
Yes, on request. Add them in the booking form and tell us the age and number of the children, so that the right seats are installed before you arrive.
Can I hire a chauffeur by the hour?
Yes. Choose “At disposal” in the booking form. The minimum is 2 hours, the hourly rate depends on the vehicle (see the Prices page), and 20 kilometres per hour are included. Additional kilometres are charged according to our terms.
Do you drive to ski resorts and to France?
Yes, every day, door to door. Typical destinations are Verbier, Crans-Montana, Zermatt, Megève, Chamonix, Courchevel, Méribel and Évian. Each destination has a fixed price, listed on our Destinations and Prices pages.
Can you take me to an address that is not on your list?
Yes. Enter any address in the booking form and the price is calculated automatically from the distance and travel time. If the trip is unusual or very long, contact us and we will quote it.
Which languages do your chauffeurs speak?
Our chauffeurs speak English and French. If you need another language, mention it when you book and we will do our best to match it.
Where are you based?
Our vehicles and daily operations are based at our garage, Rue des Pâquis 47, 1201 Geneva. The registered office of the company, Prestige Limousine Genève Sàrl, is a domiciliation address in Thônex with no customer reception. We pick you up wherever you are, so you never need to come to us.