Legal notice, terms of sale and privacy

Legal notice

Last updated: 1 November 2026

This website, www.genevachauffeurcarservice.com, is published by Prestige Limousine Genève Sàrl, a Swiss company, trading as Geneva Chauffeur Service. It is registered in the Swiss Commercial Register under number CH-660.3.185.022-7 and holds Geneva VTC professional card (chauffeur-driven transport authorisation) no. 2018-0104. Its registered office is a domiciliation address with no customer reception and is not a pick-up point; vehicles and daily operations are based at our garage in Geneva. Full company details and contact information are given at the end of this page.

The website is hosted by OVH SAS, 2 rue Kellermann, 59100 Roubaix, France (www.ovhcloud.com).

General terms of sale

Scope

These terms apply to every booking of a chauffeur transfer or hourly chauffeur service made with Prestige Limousine Genève Sàrl (“we”, “us”) through this website, by phone, by WhatsApp or by email. By placing a booking, the customer accepts these terms. They take precedence over any contrary terms unless agreed in writing.

Booking and prices

A booking is concluded when we send you a confirmation. Prices are expressed in Swiss francs (CHF), include VAT and are fixed before the service. We may refuse or cancel a booking in the event of a dispute concerning a previous payment.

Payment

You can pay online by credit card, Apple Pay or Google Pay. Online card payments are processed by Stripe: we do not see or store your card number. Companies can enter their billing details to receive an invoice.

Changes and cancellation

• Mercedes-Benz E-Class, S-Class and V-Class: free cancellation up to 48 hours before the service.
• Mercedes-Benz Sprinter: free cancellation up to 7 days before the transfer or the hourly hire.
• Mercedes-Maybach: conditions are confirmed in the quotation.

After these deadlines the booking remains payable. To change or cancel a booking, contact us by email, phone or WhatsApp; the change is valid once we confirm it by email. Any additional cost resulting from a requested change is borne by the customer.

No-show and waiting time

For airport pick-ups, no waiting surcharge applies during the first 60 minutes after the agreed pick-up time. This includes flight delays and early arrivals: we monitor your flight and adjust the pick-up time to the actual arrival. In all other cases, the first 30 minutes are free. Beyond the free period, each additional minute started is charged at 1/60 of the hourly rate of the vehicle booked (E-Class CHF 116, S-Class CHF 149, V-Class CHF 127 per hour; Sprinter and Maybach as per the quotation).

A passenger who does not appear within 30 minutes (60 minutes at the airport) of the agreed pick-up time, without prior cancellation, is considered a no-show and the full fare remains due. In the event of flight cancellation, we may release the driver; an invoice is provided so that you can claim reimbursement from the airline or your travel insurer.

Hourly bookings and additional kilometres

Hourly bookings include 20 kilometres per hour, as specified on the booking form or by phone. Additional kilometres are charged, VAT included, at the rate of the vehicle category:

• Mercedes-Benz E-Class: CHF 2 per additional kilometre
• Mercedes-Benz V-Class: CHF 2.50 per additional kilometre
• Mercedes-Benz S-Class: CHF 3 per additional kilometre
• Mercedes-Benz Sprinter: CHF 4 per additional kilometre
• Mercedes-Maybach: on request

Customer responsibility

The customer is responsible for the accuracy of the information provided (pick-up address, date, time, name, phone number, email, flight number, number of passengers and luggage). The maximum number of passengers and luggage for a vehicle is an approximation; the driver may decline carriage that compromises space or safety, without affecting the payment due.

Conduct in the vehicle

Passengers must comply with road traffic rules, in particular seat belts, and follow the driver’s instructions. Smoking is prohibited in the vehicle; failure to comply may result in cleaning charges and compensation for vehicle downtime. We may interrupt a service in progress in the event of behaviour endangering safety or showing a lack of respect towards the driver.

Applicable law

These terms are governed by Swiss law. We may update them; the version published on this page on the date of booking applies.

Privacy policy

We process personal data in accordance with the Swiss Federal Act on Data Protection (nLPD) and, for customers in the European Union, the GDPR.

Who is responsible

The controller is Prestige Limousine Genève Sàrl (Geneva Chauffeur Service). Contact for any privacy question: contact@genevachauffeurcarservice.com.

What we collect and why

• Booking and contact data: name, email, phone number, pick-up and drop-off addresses, date and time, flight number, number of passengers, luggage and options, and billing details for companies. We use them to quote, confirm and carry out your service, to invoice it and to answer your requests.
• Payment data: processed by Stripe. We only receive the payment confirmation, not your card number.
• Technical data: IP address, browser and device type, pages visited, collected when you browse the site, to keep it secure and working.

The website has no customer account and does not knowingly collect data from children.

Who receives your data

• Stripe (online payments).
• OVH SAS (website hosting and email, France).
• Google (Maps and Places for address suggestions; Google Ads for measuring the results of our advertising).
• WhatsApp, if you contact us through it.

Some of these providers may process data outside Switzerland, in particular in the European Union and the United States, under appropriate contractual safeguards. We do not sell your data.

Cookies

The site uses a cookie to remember your language and technical cookies needed for security and booking. Google’s advertising tag (Google Ads) sets measurement cookies only if you accept them in the cookie banner. You can change your choice at any time with the “Cookies” link in the page footer, and you can also block or delete cookies in your browser settings, which may affect some features.

Retention

We keep your data for as long as needed to provide the service and to meet legal obligations, in particular accounting records, which are kept for up to ten years.

Your rights

You may request access to your data, its correction, its deletion or the restriction of its use, and object to its processing, by writing to contact@genevachauffeurcarservice.com. You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Prestige Limousine Genève Sàrl · CH-660.3.185.022-7
Registered office (domiciliation) : Rue de Genève 107, 1226 Thônex
Garage and operations base : Rue des Pâquis 47, 1201 Genève
contact@genevachauffeurcarservice.com